How it works and questions

Choose your area on the home page, search for the medicine, and add it to the cart. At checkout, enter your name, phone number and address and tick the box to accept the terms. You will then see how to pay.

No. You only need your name, phone number and address. Keep the link to your order page: it shows the status of your order and lets you send your payment screenshot.

Each pharmacy lists only what it has in stock, and stock changes through the day. Try the generic (salt) name, or the name without the strength. You can also message a pharmacy on WhatsApp from its page to ask whether it can get the medicine.

The price is the pharmacy’s own price. Before you place the order, checkout shows the full total, including the delivery charge for your area.

Yes. Use the language button at the top of any page. English always stays on top, with Urdu or Chinese underneath.

Cash on delivery leads to fake orders and wasted medicines. When you pay first, the pharmacy only sends orders it has seen paid.

After you place the order, your order page shows the pharmacy’s JazzCash, Easypaisa or bank details and the exact amount. Send the money from your own app or bank, then upload a screenshot on the order page, or send it to the pharmacy on WhatsApp.

2 hours. If you have not sent your payment details by then, the order is cancelled automatically. You can place it again.

Pay only to the account shown on your order page, and check the account name in your app before you confirm. MedsPK will never ask for your PIN, OTP, password or card number. If anyone asks you for these, do not pay and tell us.

The pharmacy must look at its account before it confirms your order, so please allow some time, especially at night. Make sure you sent the screenshot. If you still hear nothing, message the pharmacy on WhatsApp from your order page, or contact us.

Check the amount, the account and the transaction ID, then send a clear screenshot again. Each time the pharmacy asks you to check, you get a fresh 2 hours.

Each pharmacy sets a delivery charge, a minimum order amount and a free-delivery amount for every area it serves. You see them before you order.

The pharmacy decides and will tell you. MedsPK does not deliver; the pharmacy or its rider does.

Yes, it is optional. At checkout press “Share my location” and allow it when your phone asks, or paste a Google Maps link (in Google Maps or WhatsApp tap Share, then Copy link). You can add or change it later on your order page while the order is open. Only the pharmacy delivering your order can see it, and it is deleted 90 days after the order is finished.

Then no pharmacy on MedsPK delivers there yet. You can tell us which area you need.

Check the pack: the right medicine, strength and quantity, a sealed pack, and a good expiry date. If something is wrong, tell the rider and the pharmacy straight away, and send photos within 24 hours. See Returns.

Medicines that the law says are prescription-only, and some others. For these we ask for a photo of the doctor’s prescription at checkout. The pharmacist can always refuse an order. See Prescriptions.

Some medicines, such as strong painkillers, sleeping and calming tablets, and stimulants, are not sold on MedsPK at all. Please visit a pharmacy with your prescription.

Yes. Use the WhatsApp or phone button on the pharmacy’s page. MedsPK itself cannot give medical advice.

For a serious reaction (trouble breathing, swelling of the face or throat, fainting, chest pain) call 1122 or go to the nearest hospital. For anything milder, speak to your doctor or pharmacist before you stop a long-term medicine. See Safety.

Yes, while you have not yet sent your payment details: press Cancel on your order page. After you have sent them, message the pharmacy; it can cancel if the order has not been sent. See Cancellations and refunds.

If your order is cancelled after you paid, the pharmacy sends the money back to the same account within 3 working days. Until it does, your order page shows “Refund due”.

Tell the pharmacy within 24 hours and send photos of the pack, the batch number and the expiry date. See Returns.

Start with the pharmacy, because it is the seller. If it does not help, write to us on the Contact and complaints page.

Only you, the pharmacy you ordered from and the MedsPK staff who handle your order. They are kept in private storage and deleted 90 days after the order is finished.

Yes, ask us. See the Privacy policy.