Contact and complaints
How to reach us, and how to make a complaint.
Contact MedsPK
We try to reply within 2 working days. For a problem with an order, message the pharmacy first (use the WhatsApp or phone button on your order page): it is the fastest way, because the pharmacy is the one holding your order. Please always give your order number.
- Business
- Latif Ur Rahman Alvi
- Address
- Peshawar Road, Kashmir Lane, Near Al Rahman Masjid, Bangash
- Phone and WhatsApp
- 0328 9098888 · WhatsApp
- mahmood91@ymail.com
How to make a complaint
- Tell the pharmacy first. Use the WhatsApp or phone button on your order page and say what is wrong.
- If the pharmacy does not help within 2 working days, write to us. Give your order number, the pharmacy’s name, what went wrong, and photos or screenshots if you have them.
- We look into it, talk to the pharmacy, and tell you what we found.
Depending on what we find, we may ask the pharmacy to refund or replace, warn it, or suspend it. MedsPK is a platform and the pharmacy is the seller, so we cannot promise a particular result, but we take every complaint seriously.
Medical emergencies
Report an unsafe medicine, a fake pharmacy or a scam
If a medicine looks fake or unsafe, if a pharmacy is not what it says it is, or if someone asks you to pay in a way that does not look right, tell us straight away. Send the pharmacy’s name, the order number if you have one, and photos of the pack (front, back, batch number and expiry date). We take the listing down while we check, and we may suspend the pharmacy.
You can also report medicine problems to DRAP. See Medicine safety and side effects.
Requests from authorities
If a government body or a court needs information about an order or a pharmacy, please send a written request to the address or email above. We answer lawful requests.